Finally, do you want to avoid paying Comcast’s early termination fee?
Of course, you should! No one wants to pay Comcast a huge fee to cancel service.
Here’s a complete guide to trick Comcast to waive your early termination fee (ETF). Follow these simple steps to increase the likelihood that Comcast will waive your ETF.
Note:- This guide is limited to those willing to cancel their residential contracts. It may not work if you own a Comcast business account.
How Much Is Comcast Early Termination Fee?
Comcast/Xfinity imposes a fee to cancel your subscription before the contract ends. The fee is $10/month for the remaining months of the contract. For instance, if you cancel your subscription with 9 months remaining, Comcast will charge you a $90 early termination fee.
Comcast Cancellation Policy
This is perhaps the best thing about Comcast. They offer a 30-day money-back guarantee. They want to be the reason behind their customer’s happiness, but if Comcast fails to satisfy you, you can claim your money within 30 days of installation.
This is perhaps the best customer commitment by Xfinity. Should you want Comcast to waive your early termination fee, follow these steps:-
Also Read:- How To Cancel DirecTV Subscription in 5 Easy Steps
1. Keep All Your Documents Handy:-
Collect all the documents right from the day one you opt for the service. Like current statements and contract paper, and then go ahead and log in to the portal and keep everything in the front. Having essential documents together make things easier.
2. Call the Retention Team at 1-800-266-2278
Calling the retention team can be a bit tricky and requires pre-preparation to nail it. Comcast service reps are paid a commission to avoid cancellation. So, you must follow the most stringent excuse to avoid any misleading offers from the reps.
When you place a call, state you want to cancel because you are moving out of the country for an unspecified period.
Believe me, never make any complaint regarding the unexpectedly high bills and unreliable services. The reps are trained to overcome that objection, and they will throw some offers you can’t deny. So, the best excuse is to tell them something that’s beyond their reach. For instance, pick a place without Comcast, like England.
3. Make Sure You Ask for the Early Termination Fee to Be Waived
It sounds too good to be accurate, but you can ask the service rep politely to waive off the ETF.
The service reps are also human, and a polite tone can be of much help. They might be aware that you are lying and that’s ok.
You successfully played the cancellation game and opted for an easy out (giving an excuse they can’t refuse). Keep in mind, the calls are recorded for quality purposes and played back during manager reviews.
Most of the time, they offer to split the cost with you or refuse to help you at all. All they say is, that’s beyond their capability to waive off the ETF. Just ask them to escalate your request.
4. Escalate Request to Supervisor
Talking to a supervisor can be a better option, as the frontline managers have the power to waive your early termination fee.
Always be kind to them and make sure you end the cancellation of Comcast services on a good term. Tell them you plan to use Comcast as soon as you are in an area that has Comcast/Xfinity.
Unfortunately, if the above tactic does not work, just hang the call and try the next day again. A different rep or supervisor can help you waive the fee.
Also Read:- How to Cancel Sling TV Subscription in 6 Easy Steps
5. Consider Other Options
If none of those mentioned above options works, you still have a few options.
You can consider the other tenant taking over your account. Maybe the next tenant will go with pre-installed and activated Comcast service and resume the connection. That way, they will take care of the rest of the month’s bill, and you won’t have to worry about the early termination fee.
Else you can settle for a partial discount. If you haven’t opted for the partial discount, now is the time to see how they can help you with this.
If all the excuses to waive off the ETF fail, and the math makes sense, lower your services to something quite small and use out the remaining months of the contract.
Remember one thing, nearly everything in life is negotiable, and this is no exception. Rather than have someone else deal with the negotiation part.
If you face any negotiation issues or not getting the results that you want, feel free to connect with BillTrim. We are happy to negotiate to lower your Early Termination Fee (ETF), and/or cancel your Comcast subscription. This is a part of the service we provide at BillTrim.